Where is your company based?

It is based in Perth, WA

Where is your store located?

We do not have a physical store, but we are only a phone call away. We deliver the product to your doorstep at a very minimal price, so why would you want to battle the Perth traffic to get to a store?

Do you deliver anywhere in Australia?

Yes, we deliver anywhere in Australia and overseas. Our delivery charges are very reasonable for all the deliveries.

What is your refund policy?

If the product supplied by us has a manufacturing defect or is not as per the sample provided, we will gladly replace it or refund the full amount. However, we are unable to offer any replacements or refunds if you simply change your mind. So please choose carefully.

Do you create flags and banners as per our specifications?

Yes, we are happy to supply the flags and banners as per your design and specification. There is no minimum order quantity. For this, we will need artwork in specific formats like a high resolution PDF or an EPS with PMS colours. If you do not have print ready artwork, we have experienced Graphic designers who can create the artwork. Our charges for this service are very reasonable.

How can I pay?

The most preferred method is by a bank transfer to our account. You can also pay by cheque, credit card or paypal. Credit card and paypal transactions attract a small fee of 2%.

I have a specific requirement. Do you have representatives who can visit us?

Most of the enquiries can be handled over the phone and by email. However, in a rare case where the situation calls for it, we will come to you. This is a totally obligation free service.

What is the expected life of a flag?

It is normal for flags and banners to fade and fray in normal conditions. In severe weather conditions, the wear and tear would be quicker. Thus we cannot guarantee the life of a flag because every flag is subjected to different weather conditions. However, we take all the efforts to ensure that our flags and banners are made to highest quality standards to be able to withstand the wear and tear for a longer period.

Do you repair flags and banners?

With our reasonable pricing, we recommend that the customer chooses replacement over repairing. However, if it is a minor repairing job, we can assist you.

What are your business hours?

We pride ourselves in having the most customer-friendly business hours. Please call us between 8.00 am to 7.00 pm, Perth local time. We are open on all days, including weekends and public holidays.